How to withdraw my funds?

To recover the balance of your savings account, it’s simple and free of charge!

First, you need to register your bank details and upload your bank account statement (RIB) in PDF format. To do so, log in to your Enerfip account and click on the “Withdraw” button. You can also click on your first name in the top left corner, then go to “My Account” and “Bank Accounts.”

Please allow up to 48 hours for your RIB to be validated. You will be notified by email once it has been approved.

Then, to proceed with the withdrawal:

• Once logged in to Enerfip, go to the “My Savings Account” section in your personal space;
• Click on the orange “Withdraw money” button;
• Enter the amount you wish to withdraw and the reference you would like to appear on your bank statement;
• Finalize by clicking “Withdraw”.

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Why am I blocked from withdrawing the available amount from my savings account?

In some cases, withdrawing available funds from the savings account is not possible. Enerfip has implemented an automatic withdrawal blocking system when the requested withdrawal exceeds the capital corresponding to the invested interest earned.

We have witnessed fraud cases involving malicious individuals impersonating financial advisors. Their method consists of opening savings accounts on behalf of victims, with their consent. They then encourage victims to top up their savings account, promising to use the credited funds to make investments that will never actually be carried out. These fake financial advisors then provide different bank details and immediately withdraw the funds credited to the victims’ savings accounts.

To combat these fraud attempts, we need to verify that the person withdrawing the credited funds is indeed the rightful owner, particularly in cases where funds are deposited into the savings account and then withdrawn without having been invested in a project.

Enerfip therefore reserves the right to block withdrawals from your savings account if the total withdrawal amount exceeds the sum of the capital repaid and the interest received by the Investor.

How can I unblock this withdrawal?

To unblock these funds, please contact Enerfip’s Customer Service by phone at +33 (0)4 11 93 41 11 or by email at: [email protected].

Our Investor Relations team will then carry out enhanced checks on your identity and the intended capital flows to protect you against scams and fraud, and to comply with anti-money laundering and counter-terrorism financing regulations.