How to surf on my personal Enerfip space?

How can I update my personal information?

When you registered, you filled in most of the information required for your account. However, in case of a mistake or an update, you can still modify it in your investor space.To do so, click on your first name and go to the “My Account” tab to complete or update your information as needed. From there, you can make the following changes:

• change your email address;
• modify your default language;
• update your password;
• enable 2FA (two-factor authentication);
• manage your identity documents;
• correct your personal information, such as a name change after marriage;
• review your investor profile by updating your questionnaire responses if you made a mistake or wish to make an update;
• add proof of residence or a secondary residence if you plan to invest in a geographically restricted offering;
• provide your bank account details;
• check your tax status;
• confirm that you have read the Investor Agreement and the General Terms of Use for Payment Services;
• enable or disable notifications.

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How can I secure my account?

Two-factor authentication, also known as 2FA, strengthens your account security by requiring an additional verification through Google Authenticator. So, how do you activate it?

1. Log in to your personal space.
2. Go to the “Security” tab by clicking on your profile.
3. The two-factor authentication option is located at the bottom of the page.
4. Scan the QR code using the Google Authenticator app.
5. Enter the code generated by the authentication app.

And that’s it! Your account is now more secure. Each time you log in to your Enerfip account, you will be asked for a code, helping to better protect your information and investments.

How to add an account?

Minor’s savings account

If you are a parent, you can create a profile for your child until they turn 18.

1. Enter your child’s first and last name, date of birth, and title.
2. Confirm that you have parental rights.
3. Complete your child’s personal information.
4. To finalize the registration, upload the family record book, a proof of address, an identity document, and parental authorization.

To access your child’s minor savings account, click on your first name. This will open the left-hand column, where, under your name, you can see your children’s names. When you want to switch profiles, select the one corresponding to your child.

Legal entity

On Enerfip, you can open an account for a company, association, or public organization. As a legal entity, you need to provide the following information:

• Your phone number – if it changes, please inform us so we can update it.
• Information about the legal entity – SIRET number, postal address, legal form, date of creation… All fields are mandatory except for the VAT field.
• Your personal information – fields are pre-filled because your accounts are linked, but make sure to check and correct them if necessary.
• Ultimate beneficial owner – indicate if you are the natural person who directly or indirectly owns more than 25% of the company’s capital or voting rights, or exercises control over its management.
• Politically exposed person – specify if you have held a prominent public function (minister, parliamentarian…) or if you are close to someone holding such a position.

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Next, upload the following documents:

• a Kbis (company registration certificate) less than 3 months old;
• the declaration of ultimate beneficial owners;
• the signed articles of association.

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Once these steps are completed, just like for your personal account:

• fill in your main objectives;
• complete the wealth simulator;
• indicate your level of investment expertise;
• confirm that you have read the terms and commitments.

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Your answers help us determine whether you are eligible for the “qualified investor” status.

To access your legal entity account, go to the left-hand column under your first name. When you want to switch profiles, select the one corresponding to your company.

What is sponsorship?

Did you know that Enerfip offers a referral program? If your referral invests within 6 weeks of creating their account, both of you will receive 1% of the total amount of their paid and signed investments, up to €2,000 each.

On one hand, your referral can significantly increase the profitability of their first investments.
On the other hand, you can reinvest this bonus in projects with a positive impact.

As a referrer, you will be able to check your referral bonus balance once your referral’s first investment is validated.

How to add money?

To invest on our platform, you just need to fund your Enerfip account. To do this, go to your personal space and open the “My Account” section. Once on this page, click the green “Add Money” button to transfer funds from your bank account to Enerfip.

You can increase your balance in two ways:

• By credit card: instant transfer, up to €2,000;
• By bank transfer: takes 1 to 3 business days. If you choose this option, make sure to register Lemonway as the beneficiary before making the transfer.

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How to make a withdrawal?

To withdraw funds from your Enerfip account, click on your first name at the top right, then select “My Account.” If you haven’t done so yet, start by entering your bank details so that withdrawals can be processed.

Once confirmed by Lemonway, you will receive an automatic email indicating that the funds are available for withdrawal. You can then proceed with the withdrawal either from your personal space or directly from the email by clicking the “Withdraw Funds” button. Select the amount and enter a reference to validate the operation.

Afterward, you will receive a notification via SMS or through your two-factor authentication app. Once validation is complete, your Enerfip account balance will be updated.

If you encounter any difficulties during the process, the Investor Relations team is available to assist you.

Where can I find my past transactions?

In your account, in the left-hand column, you can access your transaction history. It lists all financial flows from the creation of your account to your most recent investment (account top-ups, withdrawals to your bank, subscription payments, interest payments, etc.).

You can also view the total amount of your withdrawals. To make things easier for you, we’ve thought of everything: you can download your transaction history in different formats, such as QIF, XLS, or PDF.

How can I calculate my carbon footprint?

On the left-hand side, in the “Account” section, the “My Impact” tab allows you to assess the positive impact of your investments on renewable energy production.

This does not reflect actual production; it is an estimate. What does that mean? It does not take into account that some projects are still under development or are more focused on research, energy savings, or non-electric energy production.

The table at the bottom of the page provides details for each project and shows how your participation contributes to a cleaner world.

How can I track your active and past investments?

On the left-hand side, in the “Portfolio” section, click on “Investments.” On this page, you can track your current subscriptions as well as your active and past investments. Using filters, you can sort by date, energy type, and securities.

The page is organized into categories to make navigation easier.

• “Pending or Ongoing Subscriptions” – here you can see the projects you have subscribed to that are not yet legally finalized.There are three statuses for your investments:
  • To Sign: the subscription is awaiting your signature.
  • To Pay: the subscription is ready for payment.
  • Validated: the subscription has been signed and paid.‍
• “Active Investments” – these are projects that have been legally finalized and are generating interest.‍
• “Summary of My Investments” – organized under “Bonds, Minibonds, and Loans” and “Equities,” your investments are detailed by invested capital, accrued interest or capital gains, and interest or dividends received this year.
• ‍“Investments by Year” – this table lists your investments for the current and previous year, as well as the cumulative total since the start of your investments. Here’s a detailed breakdown:‍
  
  • Invested capital: the total amount you have subscribed, excluding ongoing subscriptions;‍
  • Interest and dividends received: the total interest and dividends (gross) you have received from the start of your investments until today;‍
  • Capital repaid: the portion of your investment that has already been returned to you;‍
  • Interest to be received: the total gross interest you will receive from today until the maturity of your investments, including delayed projects;‍
  • Capital to be received: the amount of your bond investments that remains to be repaid until the maturity of your investments, including delayed projects;‍
  • Locked-in capital: the capital invested in equities plus any capital gains;‍
  • Accrued interest: interest from bonds that has accumulated on your investments since their start date, before actual payment.‍
• “Valuation by Issuing Country” – this chart highlights the geographic distribution of your portfolio.‍
• “Valuation by Project Type” – this shows the breakdown of your portfolio from a renewable energy perspective. ‍
• “Valuation by Project” – this visual represents the different project sponsors in which you have invested. ‍
• “Valuation by Product Type” – here you can see which types of securities you favor in your investments: equities or bonds.

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How does the payment schedule work?

Unlike the “Investments” tab, the payment schedule is presented in net amounts. Gross amounts are still shown in parentheses. In this chart, you can sort your information by security type (equities or bonds) and/or by maturity (month or year).

Below the schedule, a summary table presents all the details:

• the scheduled payment date;
• the project you invested in;
• the project-specific taxation;
• the total net amount to be received;
• the portion corresponding to capital;
• the portion corresponding to interest, shown in both net and gross amounts.

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Which documents can I find in my personal space?

You can access all documents related to your investments, including:

• tax or administrative documents;
• subscription certificates;
• subscription forms;
• amortization tables;
• proof of holding statements.

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To make things easier, you can filter your documents by year.

Tax Residence Certificate (TRC)

To avoid double taxation on income from foreign investments, you must provide proof of taxation in your country of residence. For this, you need to submit a Tax Residence Certificate (TRC) signed by the tax authorities.

• If it has been signed, you can find it in your “Documents” section.
• If it is still being processed, it will be available under the “Tax Situation” tab in “My Account”, when you click on your first name at the top left.

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So why is it possible to see multiple TRCs in your account? Each TRC corresponds to a specific fiscal year (following the same logic as taxes: taxation in year N based on income from year N‑1).

For example: the 2025 TRC prevents double taxation in 2025, based on 2024 income, while the 2026 TRC is based on 2025 income.

It is therefore normal to see both the current year and the previous year’s TRC, especially since, depending on the tax office, the Tax Residence Certificate may be issued between April and May.

If there is a delay in receiving it, we extend the validity of your TRC until June of the following year.

What is the Governance Space?

The “Governance Space” is accessible at the bottom left of your investor profile. To access it, simply log in using the same username and password as your Enerfip account.

It is a secure area where you can monitor and exercise your rights related to your projects. What does that mean? Here you can vote during a General Meeting (GM). You can also track important decisions and information, such as project delays leading to extensions, approval of accounts, and more.

In short, it is an interface where you can make your voice heard and actively participate in the governance of your investments.

What is the purpose of reporting?

• The “Global Summary” shows:
  • your holdings broken down by type;
  • income generated in year N, including both interest and dividends received and accrued interest;
  • your holdings detailed by energy type or technology;
  • your equity projects.
• The “Securities Portfolio Statement” details:
  • the individual lines that make up your securities portfolio;
  • the number of units you hold;
  • the updated nominal value;
  • accrued interest as of December 31 of the relevant year.
• The “Account Statement” shows your yearly statement and details the cash balance available in your Enerfip account.

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How does Enerdeal work?

Enerdeal is a bond trading service offered on our platform exclusively to our investors. Accessible from your personal space, it allows you to buy and sell securities.

Important: not all of your investments are eligible, such as:

• those with a geographic investment restriction;
• Spanish investments;
• private placements;
• investments that have experienced a repayment delay;
• investments with a final repayment date in less than 2 months;
• investments whose fundraising on Enerfip was launched less than 6 months ago.